Shipping policy

Last updated: 7 September 2026

WHERE WE SHIP

We currently ship to UK addresses only, including Northern Ireland. If you are outside the UK and want a NOQA One, email hello@noqa.co.uk and tell us where you are. That is how we decide where we ship next.

DELIVERY COST

Delivery is free on all pre-orders to UK addresses. There is no minimum order. The delivery cost is shown at checkout before you pay.

HOW WE SHIP

All orders are sent by Royal Mail Tracked 48. Once dispatched, delivery is usually within two working days. Delivery times are estimates and are not guaranteed. You will receive an email with your tracking link when your order is dispatched.

PRE-ORDERS

The NOQA One Starter Kit is currently on pre-order. Pre-orders ship in October, in the order they were placed. You can cancel a pre-order at any time before dispatch for a full refund to your original payment method. Email support@noqa.co.uk with your order number. Once your order has been dispatched, our 30-day returns policy applies.

DISPATCH

In-stock orders are dispatched within two working days. Orders are not dispatched on weekends or UK bank holidays. Once your order has been dispatched you will receive a tracking email. Title to the products passes to you on dispatch.

DELIVERY PROBLEMS

If your tracking shows delivered but you have not received your parcel, check with neighbours and any safe place first, then email support@noqa.co.uk within 7 days and we will investigate with Royal Mail. If your parcel arrives damaged, contact support@noqa.co.uk within 14 days of delivery with your order number and a photo. Faulty or damaged goods are covered by our refund policy and by your rights under UK consumer law.

INCORRECT ADDRESS

Please check your delivery address before completing your order. If an order is returned to us because the address was wrong or incomplete, we will refund the order minus the original delivery charge, or re-send it once a replacement delivery charge is paid.